Need Service?
For all Theory Professional (commercial) service inquiries, please contact: service@theoryprofessional.com
To request an RMA or replacement parts, please fill out the Service Request Form on this page.
Note: If you do not receive a response from a Theory Service Representative within 24 hours of submitting the Service Request Form, (and you have checked your “Junk” folder), please email: support@theoryaudiodesign.com.
Service Request Form
Warranty Terms:
Theory Audio Design, LLC guarantees its loudspeaker and subwoofer products to be free from defective materials and/or workmanship for a period of five (5) years from the date of sale. Theory Audio Design, LLC guarantees its loudspeaker controller products to be free from defective materials and/or workmanship for a period of three (3) years from the date of sale.
Theory Audio Design, LLC will replace defective parts and/or repair malfunctioning Theory product under these warranty terms when the defect occurs under normal installation and use - provided that the unit is returned to our factory or one of our authorized service centers via prepaid transportation with a copy of proof of purchase (sales receipt).
Disclaimer: Theory Audio Design, LLC is not liable for any damage to loudspeakers or any other equipment that is caused by negligence or improper use or installation of this product, including damage caused by connecting Theory loudspeakers and subwoofers to third-party amplifiers.
To obtain the most recent version of the Theory Audio Design, LLC warranty statement, please contact Theory directly.